DatMemo: Privacy Policy & Terms of Service
Short Summary
We collect only the minimal data needed to deliver DatMemo’s core features: account/profile info, the photos and notes you upload, and device tokens to deliver push notifications between paired partners. We do not sell your personal information.
What This Policy Covers
This policy explains:
- What personal data we collect and why;
- How we use and share it;
- Your rights and how to exercise them; and
- How we protect your information.
PART 1: PRIVACY POLICY
1. What We Collect
- Account & Profile: Display name, email address, avatar/profile photo.
- User-Generated Content (UGC): Photos, text notes, daily love notes, location details you choose to save, weather details you provide, song links (URLs), survey responses, and relationship anniversary dates.
- Device Identifiers: Apple Push Notification service (APNs) device tokens used strictly to deliver "Nudges" and shared updates to your connected partner.
- Technical & Usage: App version, crash logs, and anonymized analytics (if enabled).
2. How We Use the Data
We use data to:
- Authenticate and manage your account (sign-up, sign-in, password resets);
- Establish a secure, private connection between you and your paired partner;
- Store, sync, and display your shared memories, notes, and photos;
- Deliver real-time push notifications ("Nudges");
- Improve the app and diagnose issues (if you opt into analytics).
3. Legal Basis (for EU Users / GDPR)
Where GDPR applies, our lawful bases include:
- Performance of a contract: Providing the service you signed up for (account creation, sharing, sync).
- Legitimate interests: Improving the service, debugging, and fraud prevention (balanced against your rights).
- Consent: Where required (e.g., optional analytics).
4. Data Sharing and Third Parties
We do not sell or rent personal information. We share data only:
- With your paired partner: When you explicitly share content.
- With service providers (Processors): Who act as processors for hosting, push notifications, and analytics. We require processors to follow strict security and confidentiality rules. Our primary third-party processors are Supabase (secure backend infrastructure and database) and Apple (APNs for push notifications).
- Legal requirements: If required by law or to respond to legal process, or to protect rights and safety.
5. Third-Party Services, Analytics & Cookies
If you use any integrations (analytics, crash reporting, etc.), we ensure they comply with our privacy standards. We do not use advertising or cross-site tracking SDKs to sell your data. You may opt out of optional analytics within the app settings.
6. International Transfers
Your data may be processed outside your country (for example, in the U.S. or EU). When we transfer data from the EEA/UK, we rely on adequacy findings or Standard Contractual Clauses (SCCs) and other safeguards. You may contact us for a copy of our transfer safeguards.
7. Data Retention, Account Deletion & Backups
We retain data as long as needed to provide the service and to meet legal obligations:
- User account & profile: You can delete your account in App Settings. Upon deletion, active records are removed, and backups remain for up to 30 days before being permanently purged.
- UGC (photos, notes): Retained until you delete them manually or delete your account.
- Logs/crash reports: Retained up to 90 days for diagnosis.
- Legal/financial records: As required by law.
8. Security
We use industry-standard practices to protect data:
- Encryption in transit (HTTPS/TLS) for all communications.
- Encryption at rest for sensitive stored data.
- Row-Level Security (RLS) to enforce per-user data isolation on our backend (your data is mathematically isolated and only accessible to you and your partner).
- Strict access controls, logging, and regular security reviews.
9. Your Rights & How to Exercise Them
Depending on where you live, you may have rights such as:
- Access to the personal data we hold about you;
- Rectification of inaccurate data;
- Deletion ("right to be forgotten");
- Restriction of processing and portability of your data in a machine-readable format;
- Object to certain processing activities.
Procedure for data access requests: Contact us at artiomgramatin33@gmail.com. Please use the email verified with your account to confirm your identity. We may require identity verification before fulfilling sensitive requests. We will respond in accordance with applicable law (typically within 30 days).
10. Children's Privacy
The app is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided us personal data, contact us to request immediate deletion.
11. California Residents (CCPA Notice)
- We do not sell personal information.
- You can request disclosure of the categories of personal information we collect, and request deletion of personal information via our contact email.
PART 2: TERMS OF SERVICE (ToS) & EULA
12. User-Generated Content (UGC) Policy
DatMemo allows users to upload, post, and share content, including texts and photos ("User Content") with their connected partner. Apple maintains strict safety standards, and by using DatMemo, you agree to the following rules:
- You will not post or share any content that is illegal, abusive, harassing, defamatory, sexually explicit, or violates any third-party rights.
- We have a zero-tolerance policy for objectionable content or abusive users.
- Disconnecting a Partner: You can instantly block your partner and revoke their access to your shared space at any time by using the "Disconnect Partner" feature in the app settings.
- Reporting & Support: If you encounter a violation of these terms or need help resolving an issue with abuse, you can report the issue to our support team using the Contact information below. We reserve the right to suspend or terminate accounts that violate these terms.
13. Limitation of Liability and "As Is" Service
The DatMemo application and all related services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. To the maximum extent permitted by law, the developers of DatMemo shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the app, including but not limited to:
- Loss of data, deleted memories, or server outages.
- Unauthorized access to your account due to weak passwords or compromised devices.
- Any disputes or emotional distress arising between connected partners.
You are solely responsible for maintaining your own backups of any photos or texts you upload to DatMemo.
14. Standard Apple EULA
In addition to these terms, your use of DatMemo is governed by Apple’s standard Licensed Application End User License Agreement (EULA), which can be found here: Apple Standard EULA.
PART 3: CHANGES & CONTACT
15. Changes to This Policy
We may update this policy. We will post the new Effective Date at the top and, where required, notify users in-app or by email for material changes.
16. Contact & Complaints
For privacy questions, data requests, or complaints:
If you are in the EU/EEA, you may have the right to lodge a complaint with a supervisory authority in your country of residence.